Privacy Policy
Last updated: 9 October 2026
Who we are
Cloud Walker Homes Ltd operates the website cloudwalkerhomes.co.uk. This privacy policy explains how we handle personal information when you visit our website, contact us, or interact with our online services.
If you have any questions about this policy or how we use personal information, you can contact us at [email protected].
Information we may collect
Depending on how you use the website, we may collect:
- information you provide through contact forms or by email, such as your name, email address, telephone number and message;
- technical information such as IP address, browser type, device information, request logs and security information generated when you use the website;
- cookie information and similar technical identifiers where these are used;
- information needed to respond to an enquiry or provide a service you have asked about.
How we use personal information
We use personal information where necessary to:
- respond to enquiries and communicate with you;
- provide information about our property-related services;
- operate, maintain and secure our website;
- prevent spam, fraud, misuse and security incidents;
- improve the reliability and performance of our website;
- meet legal, regulatory, accounting or record-keeping obligations.
Our lawful bases
Where UK data protection law applies, we rely on one or more lawful bases depending on the circumstances. These may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, and our legitimate interests in operating, protecting and improving our business and website.
Contact forms and enquiries
When you send us an enquiry through the website, we use the information you provide to review and respond to your message. Please do not send sensitive personal information through a general website contact form unless it is genuinely necessary.
Cookies and similar technologies
The website may use cookies that are necessary for site functionality, security and administration. WordPress and other website components may also set cookies when administrators log in or when certain features are used.
Third-party content or services embedded in the website may set their own cookies or process information in accordance with their own privacy policies. You can control cookies using your browser settings, although blocking essential cookies may affect how parts of the site work.
Hosting, security and service providers
We use service providers to host, protect and operate the website. This includes website hosting and infrastructure services provided through Hostinger and content delivery/security services provided through Cloudflare. These providers may process technical information such as IP addresses and request logs as necessary to provide their services and protect the website.
We may also use other trusted technology providers where reasonably necessary to operate our website or business. We only share information where there is a legitimate business or legal reason to do so.
Social media and API integrations
Cloud Walker Homes may use social media platforms and authorised API integrations to manage our own company social media accounts. These integrations may include services provided by platforms such as Pinterest, X, Meta, Instagram and LinkedIn.
Where an authorised Cloud Walker Homes administrator connects one of our company-owned social media accounts, the platform may provide an OAuth access token and account information needed to perform the requested functions. We use those permissions only to manage our own company accounts, such as reading our own account information, reading or managing our own content, publishing or scheduling company content, and reviewing permitted engagement information.
We do not use these integrations to collect social media passwords or session cookies, and we do not use them to manage third-party social media accounts that we do not own or administer. Access credentials and tokens used by our internal social media management systems are treated as confidential and stored securely.
Embedded content and external links
Pages or articles on this website may contain links to, or embedded content from, third-party websites. Visiting or interacting with those services may allow the third party to collect information about you under its own privacy policy. Cloud Walker Homes is not responsible for the privacy practices of third-party websites.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, resolving disputes, meeting legal obligations and protecting the security of our systems. Retention periods may vary depending on the type of information and the reason it is held.
International processing
Some technology providers may process information outside the United Kingdom. Where this occurs and UK data protection law requires safeguards, we take reasonable steps to use providers and arrangements that provide appropriate protection for personal information.
Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To exercise a privacy right, contact [email protected]. We may need to verify your identity before acting on a request.
Complaints
If you have concerns about how we use personal information, please contact us first so we can try to resolve the issue. You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
Security
We use reasonable technical and organisational measures to protect personal information and maintain the security of our website. No internet service can be guaranteed to be completely secure, so we regularly review our website configuration and service providers.
Changes to this policy
We may update this policy when our services, website features or legal obligations change. The latest version will always be published on this page with the updated date shown above.